Your Orders Are Covered by Our Satisfaction Guarantee!

Performance Rates

Shipping:
99.91% Error-Free

Order Processing: 99.74% Error-Free

For calendar 2015.
(Includes items ordered or shipped, quantities, delivery addresses and shipping methods.)

At Lesman, every one of our employee-owners stands behind the products we sell and the service we provide. We strive for a 100% error-free rating at all times, and we put the tools in place to correct our mistakes when we make them. If you're not satisfied with the products you buy from Lesman or the services we provide along the way, we'll work with you to achieve that goal.

Guarantee #1

If the materials you receive don't match exactly what shows on the Lesman packing slip, we'll give you a coupon for $25.00 off your next invoice.

Guarantee #2

If you place an order using Lesman catalog numbers, we guarantee complete error-free order processing. If you don't receive exactly what you ordered, we'll give you a coupon for $25.00 off your next invoice.

Guarantee #3

Your satisfaction is %100 guaranteed! If you're not completely satisfied with the material you receive, we'll issue immediate return authorization. All we ask is that you return the product in its original packaging, and in resalable condition. (Restocking fees may apply on some returns.)

 

Why do we publish our error rates?

Because people make mistakes. We believe it's how you correct them that matters most. It's not just good business practice, it's one of the Lesman Core Values. Act like the owner. Take responsibility. Be accountable.